FAQ

HOW DO I SIGN UP FOR A CLASS?
Simply click schedule and pick a class you would like to register for and click “Book”. If you are a first-time Touch N Go student, you will need to create a profile through Mindbody, which the site will guide you through. Be sure to put the student’s name and not yours under client information.

CAN I JUST SHOW UP TO A CLASS WITHOUT REGISTERING?
Certainly! But, if this is the method you are using to participate in the classes, please be aware there is no guarantee there will be room in the class. It is highly suggested you book a class 24-hours before the date of the class you want to attend to secure a spot.

CAN I STILL GO TO A CLASS EVEN IF I DON’T WANT TO BE A “MEMBER”?
Absolutely! Please enjoy all our classes and amenities without a membership. You can view all the available classes on our Classes page.

I’M NOT SURE MY CHILD WILL LIKE THE TRAINING SESSION, CAN HE/SHE TRY IT FOR FREE THE FIRST TIME?
Unfortunately, we do not offer a free trial of a class, however, if your student wants to watch a session to make an educated decision before participating; we encourage them to do so! You can view all the available classes on our Classes page.

I FEEL LIKE MY CHILD IS READY FOR THE NEXT LEVEL OF TRAINING, CAN I JUST SIGN THEM UP AND BRING THEM?
Great question! If you are already a student at Touch N Go Soccer Academy, we highly encourage you to speak to our associate at the front desk. There, your information will be taken down and sent over to the trainer. You will receive a response via email within 24-hours.

HELP! WE ARE FIRST-TIMERS AT THE FACILITY! HOW DO I KNOW WHAT CLASS TO SIGN MY KID UP FOR?
Please see our Classes page which provides detailed descriptions of each class. Not sure that helped? Please visit our social media to see some clips from classes to help you.

MY KID’S COACH GAVE THEM THEIR MID-YEAR REVIEW AND THEY NEED TO WORK ON (ENTER SKILLS HERE). CAN WE BE SURE THEY WORK THAT IN THE NEXT SESSION?
Private lessons you ask? Certainly! We can focus on any skill your student needs to work on in a private session. Please send us a message on our Contact page to inquire about a private session.

As far as our group sessions? They are not tailored towards any specific player.

WHAT IF I MUST CANCEL A SESSION? DO I JUST CALL THE FACILITY?
Not necessary! Login to your Mindbody account and click cancel class, and you’re good to go! If that doesn’t work, please contact our front desk at (714) 852-3646. We recommend canceling a session within the 24 hour period to avoid a cancelation fee.

I FORGOT TO CANCEL MY SESSION BEFORE THE CLASS STARTED, DOES THIS MEAN I JUST USED A SESSION IN MY MEMBERSHIP?
Yes. If you do not cancel before the session starts your session is used. However, let us direct you to our Memberships page. We offer a package that has unlimited sessions!

REFUNDS/CREDITS Touch N Go Soccer does not issue any refunds. Only credit can be issued so long as the cancellation is done prior to the 24-hour start time of the class or private, 72-hour start time of camps or leagues. Note: A client forfeits their right to a credit when rescheduling a registration the day of the: Event, class, league, camp, private lesson, and/or any other registration.

I HAVE A MEMBERSHIP, CAN I STILL BE CHARGED A NO-SHOW FEE? Anyone who is a no-show for their class will be charged a $32 fee.

MY KIDDO CAN’T MAKE THE CLASS THEY BOOKED FOR TODAY, CAN I RESCHEDULE OR CANCEL? We encourage everyone to utilize their account to book, reschedule or cancel appointments. If the appointment or class being canceled is on the same day we do not offer refunds or credits for the class.

DO YOU STILL HAVE A QUESTION?
Call (714) 852-3646 or email support@touchngosoccer.com and a staff member will be able to help you.